Oncology Clinic Manager

Allina Health Buffalo Clinic

Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details :

Minnesota RN license required upon hire.

This position will oversee business and nursing staff for our Cancer Institute Clinic and Oncology Infusion Center located in Buffalo.

1.0 FTE (40-hours per week).

Weekends - May include occasional community event coverage.

Full-time benefit eligible.

Job Description :

Collaborates with lead provider(s) in the shared accountability for specialty care department performance. Manages one specialty within region or across system, or multiple specialties within a region. May manage multiple sites. May be responsible for both ambulatory and inpatient provider practice.

Principle Responsibilities :

• Leadership (of staff and providers).
• Partners with service line leadership to recruit, select and on-board staff, leaders and providers for region.
• Manages staff and leaders' performance.
• Works with clinician leader or dyad partner to communicate and engage staff, leaders, and providers in key initiatives.
• Ensures staff are appropriately trained and operating within scope and at the top of their licensure / role.
• Ensures staff and providers have equipment, tools and resources to do their work.
• Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks.
• Identifies and communicate needs and / or changes that affect the work and escalates concerns as appropriate.
• Analyzes and act on employee engagement data.
• Works with leaders to ensure staffing needs are met, making adjustments when needed.
• Role model and mentor poise, presence, positive change influence.
• Communicates with and engage leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement.
• Works with staff and providers to develop and implement objectives for the provision of safe and effective patient care.
• Works with leadership on outreach schedules and access, equipment standardization, quality improvement initiatives and staffing models.
• Works with leadership on coordinating provider hospital schedules and work, as applicable.
• May act as a liaison between hospital and clinic operations.
• Evaluates the effectiveness of policies and procedures and make recommendations for change.
• Understands and applies change management and improvement methodology.
• Partners with dyad partner to leverage care integration strategies and ensure seamless patient care.
• Skilled in the development of leaders to manage staff and performance issues, when applicable.
• Identifies and acts on opportunities to improve patient experience. Leads new patient experience initiatives. Ensure staff and providers have knowledge of and access to patient experience feedback and initiatives.
• Empowers and trains staff to resolve patient concerns and create a mindset of service recovery. Addresses service line patient concerns that are escalated.
• Partners with lead provider to deliver results on provider patient experience performance.
• When applicable, partners with independent contractors and providers to meet operational needs while supporting relationship between both parties.

Strategic and Program Planning.

Develops new clinical service line programs and services.

Implements growth plans within their department(s).

Sets up new program sites across the region or system.

Develops and executes strategic planning and business development for programs across the region or system.

Provides oversight for the implementation of new programs across the region or system.

Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators.

Reviews and analyzes dashboards and reporting templates to highlight performance, including variances.

Develops business plans for new programs, services and markets and enhance existing programs in order to grow the local market share.

Manages relationships with leaders, providers, and external partners to gain confidence and engagement in strategic and operational initiatives.

Participates in decision-making activities with executive management, internal and external stakeholders.

Collaboration and Team Work.

Seeks opportunities to promote development and growth as a leader including meeting facilitation and representation locally, and across the system and Allina Health Group.

Shares best practices within region and across business units.

Models and promotes collaboration within business unit, between departments / staff / providers, and patients / customers to achieve results and improve performance.

Overcomes barriers, creates internal and external relationships to meet both company and community needs.

Ensures staff and key stakeholders are involved in timely communications and information sharing.

Financial.

Accountable for management of specialty financials, managing operating expenses, and productivity for overall program performance.

Proactively reviews reports to assess and problem solve to align operating expenses and productivity.

Identifies and plans for future capital needs and growth in partnerships with service line leadership.

Ensures proper revenue cycle management workflows are in place and maintained.

Collaborates with lead provider to manage provider productivity.

Safety, Risk Management and Compliance.

Accountability with dyad partner to lead and develop a culture of safety and focus on High Reliability Organization.

Ensures adherence to all safety, risk, and compliance policies and procedures.

Ensures program accreditation and regulatory requirements are met, when applicable. Actively participates in regulatory audits when need arises.

Responsible for ensuring any regulatory and accreditation expectations have been met.

Executes standards for practice management in specialty.

Other duties as assigned.

Required Qualifications :

Bachelor's degree in Business or healthcare, or related field.

2 to 5 years of practice management and / or program management and development at a healthcare organization.

0 to 2 years management experience-Will consider internal Allina Health Masters Health Administration (MHA) fellows who have demonstrated strong leadership capabilities and successful project management outcomes.

Preferred Qualifications :

Master's degree.

Licenses / Certifications :

RN license for sites that have license nursing staff as direct reports required.

Oncology Certified Nurse (OCN) for Oncology sites only within 1-1 / 2 Yrs required.

Oncology Nursing Society (ONS) Chemotherapy / Biotherapy Infusion Certification for Oncology Infusion sites only preferred.

Physical Demands :

Medium Work

: Lifting weight up to 32 lbs. occasionally (

Allina Safe Patient Moving Policy), up to 25 lbs. frequently.

Pay Range :

Pay Range : $51.09 to $70.68 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives.

Benefit Summary :

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the