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Shift Lead
Shift LeadLong Hospitality • Los Angeles, CA, US
Shift Lead

Shift Lead

Long Hospitality • Los Angeles, CA, US
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Position Summary

The Floor Captain leads the front-of-house during service, ensuring smooth pacing, consistent hospitality, and seamless communication between FOH, BOH, and management. This role combines service excellence with operational awareness — managing the floor, supporting servers and hosts, and resolving guest issues with professionalism and warmth.

Key Responsibilities

  • Act as floor lead during service, managing guest flow, pacing, and table turns.
  • Support FOH staff to ensure all guests are greeted, seated, and served efficiently.
  • Monitor dining room sections for cleanliness, table readiness, and pacing.
  • Anticipate and resolve guest concerns before they escalate; handle comps or service recovery with discretion.
  • Coordinate with expo and BOH to ensure ticket flow and service timing remain balanced.
  • Oversee side work, table setups, and closing duties for FOH team.
  • Conduct pre-shift meetings, communicate menu changes, 86s, and special notes to team.
  • Train new FOH staff on service standards, menu knowledge, and guest engagement.
  • Track and report service issues, guest feedback, and operational notes to management.
  • Lead by example with consistent professionalism, tone, and presence on the floor.

Skills & Qualifications

  • 1–2 years of leadership or senior server experience in a full-service restaurant.
  • Deep knowledge of Liu’s Café menu, ingredients, and service flow.
  • Excellent communication and conflict-resolution skills.
  • Strong situational awareness and ability to multitask under pressure.
  • Food Handler’s Certification required; Responsible Beverage Service (RBS) certification preferred.
  • Warm, guest-first demeanor with ability to coach peers constructively.

    • Performance Metrics

  • Guest satisfaction and feedback (in-person or digital).
  • Service pacing and table-turn efficiency.
  • Team compliance with service and cleanliness standards.
  • Accuracy of communication between FOH and BOH.
  • Leadership presence and reliability during service.
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    Shift Lead • Los Angeles, CA, US