Job Description
Job Description
Join a premier hospitality property where excellence and guest satisfaction are top priorities. As Director of Housekeeping , you will lead and coordinate all Housekeeping and Laundry operations, ensuring spotless facilities, seamless service, and a motivated team that consistently delivers a world-class guest experience.
Director of Housekeeping – Benefits and Compensation
- Competitive salary based on experience, with relocation allowance available
- Comprehensive healthcare coverage : medical, dental, and vision plans
- Paid time off for rest and renewal
- 401(k) with company match, plus pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, whole life coverage, legal services, identity theft protection, telemedicine, and pet insurance
- Associate discounts on dining, retail purchases, spa services, and golf rentals
- Access to confidential support through the Employee Assistance Program (EAP), TravelConnect for emergencies, and adoption assistance
Director of Housekeeping – Requirements & Qualifications (Must Haves)
Minimum of 2 years of management experience in full-service hotels (housekeeping experience strongly preferred)High School Diploma or GED required; college degree preferredStrong verbal and written communication skillsDemonstrated ability to lead, motivate, and develop teamsHighly organized and self-driven with the ability to juggle multiple priorities in a fast-paced environmentFlexible schedule with availability to work nights, weekends, and holidaysHands-on knowledge of hotel housekeeping operations, preventive maintenance coordination, and labor cost managementDirector of Housekeeping – Responsibilities
Ensure cleanliness and a consistent guest experience by meeting or exceeding company facility standards and guidelinesGuarantee smooth, efficient, and cost-effective operations in all Housekeeping and Laundry functionsOversee the preventative maintenance program throughout the hotelBuild and maintain a dedicated, well-trained housekeeping team focused on excellence in service and cleanlinessMonitor and manage labor expenses to meet payroll targetsMaintain housekeeping turnover within acceptable limitsCoordinate daily with Front Office to ensure rooms are available for sale and with Engineering to ensure guest rooms and public spaces operate at peak performanceAssist in the budgeting process as requested by the Director of RoomsManage issuing and retrieval of associate uniforms and maintain key control standardsTrack and ensure all guest requests are fulfilled within designated timeframesConduct daily inspections and tours of all public areas, ensuring standards are upheldLead monthly Operational Safety & Training (OST) meetings to maintain compliance and team readinessDirector of Housekeeping – Preferred Background & Skills
Prior experience with inventory management, linen control, and master cleaning schedule administrationFamiliarity with hotel performance metrics (such as Medallia, AAA, or equivalent) and quality auditsBudgeting and cost-analysis experience to optimize departmental efficiencyAbility to foster cross-department collaboration to elevate guest satisfaction