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Director of Housekeeping

Director of Housekeeping

Goodwin RecruitingLouisville, KY, US
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Job Description

Job Description

Join a premier hospitality property where excellence and guest satisfaction are top priorities. As Director of Housekeeping , you will lead and coordinate all Housekeeping and Laundry operations, ensuring spotless facilities, seamless service, and a motivated team that consistently delivers a world-class guest experience.

Director of Housekeeping – Benefits and Compensation

  • Competitive salary based on experience, with relocation allowance available
  • Comprehensive healthcare coverage : medical, dental, and vision plans
  • Paid time off for rest and renewal
  • 401(k) with company match, plus pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
  • Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, whole life coverage, legal services, identity theft protection, telemedicine, and pet insurance
  • Associate discounts on dining, retail purchases, spa services, and golf rentals
  • Access to confidential support through the Employee Assistance Program (EAP), TravelConnect for emergencies, and adoption assistance

Director of Housekeeping – Requirements & Qualifications (Must Haves)

  • Minimum of 2 years of management experience in full-service hotels (housekeeping experience strongly preferred)
  • High School Diploma or GED required; college degree preferred
  • Strong verbal and written communication skills
  • Demonstrated ability to lead, motivate, and develop teams
  • Highly organized and self-driven with the ability to juggle multiple priorities in a fast-paced environment
  • Flexible schedule with availability to work nights, weekends, and holidays
  • Hands-on knowledge of hotel housekeeping operations, preventive maintenance coordination, and labor cost management
  • Director of Housekeeping – Responsibilities

  • Ensure cleanliness and a consistent guest experience by meeting or exceeding company facility standards and guidelines
  • Guarantee smooth, efficient, and cost-effective operations in all Housekeeping and Laundry functions
  • Oversee the preventative maintenance program throughout the hotel
  • Build and maintain a dedicated, well-trained housekeeping team focused on excellence in service and cleanliness
  • Monitor and manage labor expenses to meet payroll targets
  • Maintain housekeeping turnover within acceptable limits
  • Coordinate daily with Front Office to ensure rooms are available for sale and with Engineering to ensure guest rooms and public spaces operate at peak performance
  • Assist in the budgeting process as requested by the Director of Rooms
  • Manage issuing and retrieval of associate uniforms and maintain key control standards
  • Track and ensure all guest requests are fulfilled within designated timeframes
  • Conduct daily inspections and tours of all public areas, ensuring standards are upheld
  • Lead monthly Operational Safety & Training (OST) meetings to maintain compliance and team readiness
  • Director of Housekeeping – Preferred Background & Skills

  • Prior experience with inventory management, linen control, and master cleaning schedule administration
  • Familiarity with hotel performance metrics (such as Medallia, AAA, or equivalent) and quality audits
  • Budgeting and cost-analysis experience to optimize departmental efficiency
  • Ability to foster cross-department collaboration to elevate guest satisfaction
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    Director Of Housekeeping • Louisville, KY, US