Convergys is hiring : Customer advisor with Finnish for TV streaming provider in
MediabistroMission, KS, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionService-oriented thinking with focus on customer experience Fluency in Finnish (C1 level) and English (B2) Administrative and technical knowledge Outstanding communication skills and good listener Minimum 6 months of experience in customer service Willingness to perform soft selling and upselling Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between : Mon-Fri 8 : 00-18 : 00 Experience with CRM system Salary : 12.000,00 PLN gross monthly Equal opportunities for all, regardless of age, gender, and other factors Embrace an international and diverse work environment Benefit from our investment in your growth through coaching and mentoring Team-building events to foster a collaborative work environment Team leader support at every stage of cooperation Contract of employment or contract of mandate
Customer advisor with Finnish for TV streaming provider
Customer advisor with Finnish for TV streaming provider
Apply locations POL Warsaw - Al. Solidarności 171, Building B-3rd Flr posted on Posted 4 Days Ago job requisition id R1591529
Job description :
- Provide assistance via phone, email or chat
- Deliver technical support for the streaming company
- Address contract and billing inquiries thoroughly and efficiently
- Handle and process customer complaints with empathy and professionalism
- Serve B2B and B2C clients on inbound calls as first and second line support
- Deal with outbound calls for administrative tasks e.g., gathering feedback or late payment calls and similar
Requirements :
Nice to have :
We offer :
Location : POL Warsaw - Al. Solidarności 171, Building B-3rd Flr
Language Requirements : English, Finnish (Required)
Time Type : #J-18808-Ljbffr
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Customer Advisor • Mission, KS, United States
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