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Restoration General Manager

Restoration General Manager

Restoration 1 of RedmondRedmond, WA, United States
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Overview

Restoration 1 of Redmond is a locally owned Disaster Cleanup Company. We help customers in difficult times by restoring their homes. We are looking for a Restoration General Manager to join our team. You will lead a team of technicians on customer jobs to complete restoration and finish each project successfully.

You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team.

What Restoration 1 of Redmond offers

  • Paid time off.
  • Fulfilling career.
  • Growth opportunities.
  • Pay based on experience.
  • Training program to develop valuable career building skills.

Job Summary : The General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will manage the franchise staff / crews and foster an environment where all employees practice accountability, reliability, and proactivity. The incumbent will focus on service excellence with all existing clients, continuous growth in new client accounts, and ongoing resources devoted to internal people development.

Values : You deliver on your promise and fix the whole problem. You respect everyone as an ally. You continuously improve yourself.

Vision : To provide exceptional service while serving people in times of chaos.

Responsibilities

  • Lead the team of restoration technicians on the projects.
  • Enforce project and performance standards to ensure high quality of customer satisfaction.
  • Establish and communicate clear standards of performance and budgets for each client account.
  • Supervise and manage project work to comply with deadlines / schedules and meet industry standards for restoration.
  • Document each project thoroughly and consistently follow up with clients and insurance companies for payments.
  • Establish and ensure compliance of the operational unit\'s short-term and long-term goals with overall company objectives.
  • Manage and monitor sales and be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client\'s wellbeing.
  • Conduct regular one-on-one meetings with team members and owner to review key deliverables and actual performance relative to projected expectations.
  • Qualifications

  • Minimum 1 year of restoration industry experience as an operations manager.
  • Minimum 1 year of project management and estimating experience.
  • Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees.
  • Demonstrated ability to solve problems and make prudent decisions.
  • Strong knowledge of MS Office and Xactimate and any CMS.
  • IICRC Certifications are highly desirable.
  • Our mission and values

    Restoration Support to Help You Get Your Normal Back : At Restoration 1, we help people get their property and life back to normal when dealing with water, mold, or fire damage. We understand that customers are going through a taxing and emotionally trying time. Our restoration specialists strive to be attentive, offer upfront communication, and provide valuable services to our customers.

    What We Do : Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company. Our restoration specialists understand that a disaster can happen without warning, and we are always at hand to assist you 24 / 7. Restoration 1 aims to go the extra mile for our customers and ensure their property is back the way they remember it.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.

    Why Should You Join Us?

    Flexible Schedules

    We are committed to supporting and empowering managers and staff to learn and grow. We encourage you to take on new challenges and develop proficiency in your work.

    #J-18808-Ljbffr

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    Restoration Manager • Redmond, WA, United States

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