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The Cake is hiring : Content Developer in Richmond

The Cake is hiring : Content Developer in Richmond

MediabistroRichmond, VA, United States
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Overview

Our client is seeking an Editorial Content Developer to create clear, accurate, long-form content for customer-facing help centers and internal knowledge bases. This role is ideal for someone who thrives in high-growth, fast-paced environments, enjoys working independently, and can manage multiple content projects while maintaining precision and editorial quality.

Type : Freelance, 40 hrs / week, (1–2 year contract)

Start : October 2025

Location : Remote (U.S.-based, PT / West Coast preferred)

Compensation : Up to $42 / hr DOE

Note : This role is for editorial and technical documentation professionals only. Candidates with marketing, blog, UX / UI, or training content experience alone will not be considered.

What You’ll Actually Be Doing

  • Draft and edit post-sale, post-onboarding content such as FAQs, how-to guides, and product documentation
  • Collaborate with product managers, SMEs, legal, and localization teams to ensure accuracy and alignment with style guides
  • Manage content projects from discovery and research through peer / stakeholder review, localization, and publishing
  • Use CMS and project tools like Adobe Experience Manager (AEM), Zendesk Guide, JIRA, and Smartling
  • Leverage AI tools (e.g., ChatGPT Enterprise) strategically to maintain quality and efficiency
  • Maintain consistent voice, clarity, and usability for both customer self-service and internal agent support content

Must-Haves (Don’t Apply Without These)

  • 2–5 years of experience documenting software products; SaaS / AI product experience preferred
  • Strong technical writing, editing, and proofreading skills
  • Experience managing content projects independently, including collaboration with stakeholders
  • Familiarity with CMS tools like AEM or Zendesk Guide
  • Comfortable navigating ambiguity, fast timelines, and shifting priorities

    • You’ll Stand Out If You…

  • Have experience writing for AI or SaaS products
  • Bring knowledge of localization processes or tools (e.g., Smartling)
  • Can innovate with AI-assisted content creation
  • Have experience in customer experience, global support, or high-tech industries

    • This is a 12-month contract with potential to extend to 24 months . There may be opportunities to transition to other content development roles within the organization.

    Role Details

  • Seniority level : Associate
  • Employment type : Freelance
  • Job function : Writing / Editing, Information Technology, and Project Management
  • Industries : Computer and Network Security, Information Services, and Internet Marketplace Platforms

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    Content Developer • Richmond, VA, United States