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Collections Specialist (Salary + Bonus)

Collections Specialist (Salary + Bonus)

BCForwardIndianapolis, IN, US
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Job Description

Job Description

Position Overview :

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

Job Duties :

Manage a portfolio of assigned delinquent accounts.

  • Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
  • Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
  • Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
  • Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
  • Other duties as assigned.

Minimum education, skills and experience :

  • Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
  • Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
  • Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
  • Detail-oriented with excellent organizational and time management skills.
  • Reliable, ability to work flexible day, evenings and weekend hours as required.
  • Basic computing skills

    • Preferred education, skills, and experience.

  • High school diploma or equivalent; some college coursework in business or related fields is preferred.
  • 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
  • Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
  • Familiarity with debt collection laws, regulations, and compliance requirements.

    • Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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    Collection Specialist • Indianapolis, IN, US