General Manager (Orlando)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Freshas ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional General Manager - to come join our global business and lead and grow our offering in the U.S.

Collaborating closely with leadership , you will lead and expand the team in North America. Your primary responsibilities include driving commercial activities , surpassing partners' expectations, and developing and executing a strategic regional plan aligned with the go-to-market strategy .

This role is ideal for individuals seeking a dynamic , fast-paced work environment, who are self-motivated , enjoy challenges, and aim to make a significant impact.

Key Responsibilites

Strategy and Planning

• Develop and ensure the execution of regional and country-level sales strategies, achieve sales targets, drive market share and other key performance objectives for all prospect Partners across the U.S.
• Execute and drive performance across the whole sales cycle (planning, prospecting, territory planning, sales execution, pipeline / funnel management) and provide accurate reporting and forecast
• Create, refine and standardize sales processes to improve operational efficiency, sales productivity, and customer satisfaction. These processes include forecasting and pipeline management, discount approval policies, payments processing requests, and hiring, and training procedures.

Performance Management

People Development

Skills, experience & qualifications required

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and / or once you join, please let us know so that we can support you.

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