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Restoration Supervisor

Restoration Supervisor

SERVPRO of LafayetteLafayette, IN, US
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Job Description

Job Description

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

THIS IS YOUR OPPORTUNITY TO TRULY MAKE AN IMPACT!

Servpro of Lafayette is hiring a Restoration Supervisor !

Servpro of Lafayette is a locally owned and operated full-service disaster restoration company that services Tippecanoe and all surrounding counties. Our mission is to help our community restore their lives and businesses with restoration, cleaning and reconstruction services. Servpro has proudly been ranked the #1 restoration company for the past 21 years and received the #1 ranking in the 2024 Best of the Best Franchises by Entrepreneur Magazine. I think it's time for you to come and see what all the hype is about.

We are looking for the right candidate that already possesses knowledge, and leadership skills that is going to help us grow our restoration division to the next level. Do you love this industry? Do you really enjoy helping people recover? 'Do you want to improve your quality of work life? If you're ready to work hard, get dirty, grow professionally, and serve your community, this is possibly the opportunity for you.

What you can expect from us

We are a team of teams focused on a singular mission. Owners engaged in daily operations. High levels of communication from all departments. Division managers focused on quality and customer service. Co-workers focused on learning, growing and delivering excellent service. A positive and team focused culture. Honesty, transparency and accountability. We are far from perfect, we make mistakes just like everybody else, and when we do, we make it right, discuss it, learn from it and grow. We expect the same from anyone on our team. We are focused on becoming the most trusted restoration company in North central Indiana.

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the companys Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

  • Represent yourself and the SERVPRO Brand in a professional manner at all times.
  • Facilitate a positive customer experience and ensure customer satisfaction of services tracked with online reviews.
  • Communicate clear expectations to Restoration Technicians / general laborers and supervise their activities.
  • Coordinate and perform restoration processes according to IICRC guidelines as scheduled and ensure quality control.
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Document a detailed and accurate job file to support the services provided.
  • Manage and control labor and consumable usage on assigned projects.
  • Manage assets by protecting and using equipment and materials properly.
  • Coach and train Restoration technicians.
  • Communicate with Restoration manager and office staff on project progress and issues.
  • Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
  • Oversee facility and grounds maintenance, as assigned.
  • Continue development of Restoration expertise in services, cleaning products, and equipment.

    • Position Qualifications

  • Valid drivers license
  • Clean driving record
  • Ability to pass a criminal background check
  • Must be available to work 40-60 hours per week, nights and weekends as needed.
  • Must be available 1-2 weeks per month for rotating on-call schedule for after-hours emergencies.
  • High school diploma / GED (Required)
  • At least 1 year of restoration experience (required)
  • Prior experience in a supervisory role (required)
  • One-year experience in construction (preferred)
  • IICRC certified (preferred)
  • One year experience with Docusketch, Xactimate, Xactanaylsis (preferred)

    • Skills / Physical Demands / Competencies

  • Comfortable utilizing industry specific technology, computers, tablets, laptops
  • Ability to learn to utilize company specific software, systems and processes.
  • Clear and effective communication (oral, verbal, and email).
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
  • Ability to repetitively push / pull / lift / carry objects
  • Ability to work with / around cleaning agents

    • Benefits

  • Above Average compensation
  • Employee discounts
  • Paid time off
  • Medical Insurance
  • 401K Matching
  • Professional development
  • Career advancement possibilities
  • On Call schedule bonus pay

    • Each SERVPRO Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

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    Restoration Supervisor • Lafayette, IN, US