Valet Attendant - Hilton - Harrisburg, PA

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet Attendant for the Hilton Harrisburg in Harrisburg, PA.

Tipped position! The power is in your hands to make money. Your base salary will be $10.00 / hour with the opportunity to make additional income through great customer service. You will average, with great customer service, in cash tips around $15 - $20 / hr.

You will be the first Hilton Ambassador (a.k.a. Team Member) a guest will see at the start of their stay, and their last as they depart on their journey. With your smile, warm hello, and fond farewell, you will ensure that each guest feels “Cared for, Valued, and Respected” while ensuring all guests’ needs and issues are resolved in a way that exceeds their expectations.

Read below to learn more!

P OSITION S UMMARY :

THE BELL / VALET ATTENDANT PLAYS A PIVOTAL ROLE AS THE FIRST AND LAST CONTACT FOR GUESTS AT OUR HOTEL, RESPONSIBLE FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE AND MAKING GUESTS FEEL WELCOMED. THIS POSITION INVOLVES WARMLY GREETING GUESTS UPON ARRIVAL AND DEPARTURE, HANDLING GUEST LUGGAGE, AND PARKING GUEST CARS WITH CARE, DELIVERING PACKAGES / MAIL / AMENITIES TO GUEST ROOMS, AND MAINTAINING THE CLEANLINESS AND PRESENTATION OF THE DRIVEWAY, LOBBY, AND OTHER COMMON AREAS. THE BELL / VALET ATTENDANT IS THE FACE OF THE HOTEL AND IS CRUCIAL IN CREATING AN EXCELLENT FIRST IMPRESSION. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• GREET EVERY GUEST WITH A SMILE AND PROVIDE EXCELLENT CUSTOMER SERVICE.
• MAINTAIN A STRONG PRESENCE IN THE LOBBY, FRONT DOOR, AND MAIN ENTRYWAYS.
• ASSIST GUESTS WITH INFORMATION ABOUT THE PROPERTY, AMENITIES, LOCAL DIRECTIONS, AND RECOMMENDATIONS.
• HANDLE GUEST LUGGAGE AND BRING IT TO THEIR ROOMS, POINTING OUT AMENITIES AND ROOM OFFERINGS IN THE PROCESS.
• PARK AND RETRIEVE GUEST VEHICLES. PROPERLY MARK VALET TICKETS.
• WATER DELIVERY SERVICE
• ARRANGE TRANSPORTATION, ASSIST GUESTS INTO CARS, AND CALL TAXIS WHEN NEEDED.
• PROVIDE SUPPORT IN VARIOUS GUEST INQUIRIES AND ASSIST VALET ATTENDANTS AS NEEDED.
• MAINTAIN THE CLEANLINESS AND PRESENTATION OF THE HOTEL'S COMMON AREAS.
• PERFORM ADDITIONAL DUTIES AS REQUESTED BY MANAGEMENT.
• ASSIST HOTEL DRIVER WITH SHUTTLE SERVICE .
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
• THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.

OTHER DUTIES

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES :

DESIRED SOFTWARE PROFICIENCIES : NONE

SUPERVISORY R ESPONSIBILITIES : NONE

EDUCATION / EXPERIENCE :

PHYSICAL REQUIREMENTS

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES :

CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING FREQUENT

WALKING CONSTANT

CLIMBING STAIRS OCCASIONAL

CROUCHING / BENDING / STOOPING FREQUENT

REACHING FREQUENT

GRASPING FREQUENT

PUSHING / PULLING FREQUENT

NEAR VISION CONSTANT

FAR VISION CONSTANT

HEARING CONSTANT

TALKING CONSTANT

SMELL RARE

LIFTING / CARRYING (# LBS.) FREQUENT - UP TO 50 LBS.

TRAVEL RARE

Pay : $10.00 / hour with opportunity for tips

Amazing Benefits At A Glance :