Service Readiness Engineer

A company is looking for a Service Readiness Engineer.

Key Responsibilities

Main point of contact for assigned projects, including new services and customers

Develop test and certification plans for new services and customers, and document process flows

Provide early life support and contribute to continual service improvement processes

Required Qualifications and Education

High School Diploma or equivalent required

Strong experience with Cisco WebEx / Control Hub, Microsoft Teams Pro, and Crestron XiO

Demonstrated knowledge of professional A / V and Video Teleconferencing systems

Experience in Conference Production and Helpdesk Support is a plus

Preferred external training in Cisco and Polycom Endpoints and Infrastructure