Operation Specialist - Legal & Special Assessments

Job Description

Job Description

Description

Enumerate is hiring an Operations Specialist to focus on legal and special assessment payoffs for our community association clients. This role is critical in ensuring the smooth operations of our financial services office. Their duties are a blend of back-office and client facing, with the goal of optimizing efficiency and ensuring seamless operations between the various solutions we offer our clients. T

Key Responsibilities

• Communicate with Associations and their attorneys’ office to keep our files up to date with the collections efforts for each community.
• Update owner status for units sent to and removed from Collections and related status both in Central and the Association’s respective banking system.
• Provide owner ledgers upon request from Associations or their attorney.
• Communicate with Autopay to cancel recurring payments when necessary
• Receive and post payments for units in collections.
• Forward payments to the attorney’s office when applicable.
• Receive and post payoff payments to close collection’s files according to the distribution provided by legal counsel.
• Add or remove charges to the unit as per attorney’s instructions.
• Provide the Special Assessment payoff amount to owners or Association when requested.
• Post total Special Assessment payoff charge to offset payment received
• Discontinue special assessment recurring charge to owner ledger
• Assist in posting homeowner return payments and prepare notification to be sent to the unit owner
• Assist with check scanning for all associations.
• Provide prompt and precise responses to client inquiries.
• Demonstrate exceptional communication skills to handle challenging situations and develop effective resolutions for customer inquiries.
• Collaborating closely with team members to uphold consistent adherence to company policies and regulations.
• Other responsibilities include financial and administrative tasks, as well as facilities and operational duties as assigned.

Skills, Knowledge & Expertise