Intake Technician

Job Description

Job Description

Position Title : Intake Technician

Hours : Full-time, includes week-ends

Supervisor : Intake Manager

Classification : Non-exempt, hourly

SUMMARY

The Intake Technician facilitates the animal intake process, coordinates lost and found procedures, performs “Return to Owner” and transfer outcomes, issues licenses as appropriate and is responsible for carrying out humane euthanasia when necessary. Extensively uses PetPoint for record keeping. Provides customer support related to a wide variety of issues in person and on the phone. Must be available to work week-ends.

QUALIFICATIONS

Must be a compassionate and caring individual with excellent customer service and communication skills, and the ability to work effectively in a high stress, fast paced environment. Must have the ability to remain calm in sensitive, stressful and emotional situations. Must demonstrate trustworthiness, have problem-solving skills and great attention to detail. Must have the ability to adapt in an ever-changing environment and possess excellent time-management skills. Must be able to work independently and as part of a team. Must be computer literate, possess expert animal care knowledge and handling skills, and be able to lift a minimum of 50 pounds. Must be able to become euthanasia certified and be trained in proper animal handling.

• If you are not comfortable performing humane euthanasia, please do not apply

DUTIES AND RESPONSIBILITIES

GENERAL

1. Attend agency staff meetings. Read email on a daily basis and respond as appropriate.

2. Keep informed of and abide by agency policies and procedures, including training on newly developed policies / procedures.

3. Other duties as assigned.

PHYSICAL DEMANDS

While performing this job, you will be required to continually walk, stand, squat, twist, and kneel, reach and grab with your hands and arms, in addition to being able to lift and move animals, materials and equipment weighing 40 lbs or more. You will be exposed to the kennel / shelter setting, mainly indoors but sometimes outdoors in the care of animals. You will be exposed to various weather conditions when working outdoors. You will be exposed to disinfectant solutions while cleaning. You will be consistently exposed to animals and animal allergens. You may also be subject to potential danger including parasites and infectious diseases, animal bites and scratches.

MENTAL DEMANDS

While performing this job, you will be regularly required to use written and oral communication skills; observe and interpret situations; analyze and solve problems; learn and apply new information and skills; perform repetitive work on multiple, concurrent tasks; fulfill intensive deadlines; and interact with staff, the public, volunteers and others encountered in the course of work.

Please note : This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Humane Society of Huron Valley is an at-will employer.