Senior Technical Writer, Platform & Data Job at Rippling in San Francisco

Senior Technical Writer, Platform & Data

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes.

About the role

As a Senior Technical Writer for Rippling's Platform and Data offerings on our Customer Education team, you'll create, maintain, and enhance help documentation and training material for our platform and data products. We're looking for a dynamic content creator who can communicate complex concepts clearly and succinctly, and turn those concepts into rich, effective deliverables.

In this role, you’ll be creating documentation for a wide range of audiences with varying degrees of technical aptitude. The ability to communicate complex technical concepts to both HR personas and technical software engineers is an important and must-have skill.

What you will do

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings
• Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service
• Incorporate structured content principles for single-sourcing information across locations and audiences
• Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises
• Review success metrics across content delivery methods
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts

What you will need

About the team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

The pay range for this role is :

99,000 - 173,250 USD per year (US Tier 1)

89,100 - 155,925 USD per year (US Tier 2)

84,150 - 147,263 USD per year (US Tier 3)

#J-18808-Ljbffr