Customer Experience Lead

Join to apply for the Customer Experience Lead role at Saks OFF 5TH

2 days ago Be among the first 25 applicants

Join to apply for the Customer Experience Lead role at Saks OFF 5TH

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Saks OFF 5TH

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About :

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.

Primary Job Functions :

• Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
• Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate / Manager back up as needed
• Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
• Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
• Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
• Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
• Leverage and train walkie talkie expectations for flex of coverage to support customer need
• Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You :

You Also Have :

Your Life and Career at Saks OFF 5TH :

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Your Life and Career at Saks OFF 5TH :

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, Sales, and Management

Industries

Retail Apparel and Fashion

Referrals increase your chances of interviewing at Saks OFF 5TH by 2x

Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

Get notified about new Customer Specialist jobs in Costa Mesa, CA

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative II (M-F 6 : 30am-3 : pm)

Diamond Bar, CA $23.58-$31.24 14 hours ago

Customer Assistance Representative Part Time

Customer Service Representative - State Farm Agent Team Member

Westminster, CA $48,000.00-$60,000.00 7 months ago

Remote Call Center Representative (Manitoba)

Customer Service Representative - State Farm Agent Team Member

Mission Viejo, CA $30,000.00-$70,000.00 1 year ago

Irvine, CA $75,000.00-$85,000.00 5 months ago

Customer Service Representative - State Farm Agent Team Member

Whittier, CA $60,000.00-$80,000.00 6 months ago

Customer Experience Specialist - Nordstrom Local Newport Beach

Long Beach, CA $112,934.00-$155,919.00 2 months ago

Appointment Customer Representative | Work From Home

Work-From-Home Customer Service Representative (Full-Time)

Customer Relations Representative - State Farm Agent Team Member

Huntington Beach, CA $60,000.00-$90,000.00 6 months ago

$23-$28 / hr Entry Level Customer Service Representative

City of Industry, CA $17.00-$28.35 2 months ago

Irvine, CA $65,000.00-$75,000.00 1 week ago

Customer Service Representative - State Farm Agent Team Member

Irvine, CA $50,000.00-$68,000.00 1 week ago

Customer Service Specialist in Autoparts

Mission Viejo, CA $30,000.00-$70,000.00 1 year ago

Customer Relations Representative - State Farm Agent Team Member

Whittier, CA $40,000.00-$55,000.00 1 year ago

MEMBER ADVOCATE I - HOAG CLINIC ENGAGEMENT SERVICE

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr