Customer Service Representative (Charlotte)

Company Description

Alpine Events is dedicated to revolutionizing face-to-face marketing by connecting businesses with their targeted audiences through personalized and impactful experiences. We focus on building meaningful connections to deliver exceptional results for our clients, helping their brands thrive in a competitive landscape. Our innovative strategies, expertise, and commitment to excellence make us the go-to partner for companies looking to engage, inspire, and make a lasting impression on their customers. Together, we create memorable moments that drive growth, foster brand loyalty, and shape the future of face-to-face marketing.

Role Description

This full-time role for a Customer Service Representative is an on-site position located in Charlotte, NC. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering exceptional customer experiences. Daily tasks will include responding to customer questions, resolving issues, up-selling new and potential customers, and providing information about products and services. The role requires excellent communication skills, a customer-oriented attitude, and the ability to maintain a high level of professionalism.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Experience and Customer Service Representatives skills
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and resolve issues effectively
• Professional demeanor and a customer-oriented attitude
• Experience in a customer service role is preferred
• Bachelor's degree in a related field is a plus