Intake Coordinator Lead

Job Description

Job Description

Why You’ll Love this Intake Coordinator Lead Job!

Are you passionate about helping others navigate life’s toughest challenges? As a full-time Intake Coordinator Lead at EOSIS, you’ll have the unique opportunity to support individuals during one of the most vulnerable and courageous moments in their lives.

This position will coordinate admission paperwork and work closely with the Intake Supervisor, Director of Patient Access, Utilization Review team, and leaders across organizational lines.

You will help support the Intake team, monitor quality and productivity, and motivate the team towards success.

Pay :  $23 - $25.50 Hourly

Shift : Full-Time, 2nd shift

Why EOSIS?

• Time Off : 20 days of paid time off + 6 paid holidays
• Insurance : Health, dental, and vision insurance + HSA / FSA
• Education : Tuition reimbursement and discounted tuition at select colleges
• Future Planning : 401(k) – ROTH and traditional options
• Career Path Opportunities
• Discount with Verizon Cell Phone Plans

Each day, you’ll help rebuild lives by making a real impact on people recovering from addiction and mental health challenges. With approachable leaders who listen, support, and encourage growth, you’ll experience what it means to be rising together in your career. A strong culture of care, where team members look out for one another and stand together through challenges, keeps you rooted in teamwork as you do meaningful, life-changing work.

Ready to help clients build healthy routines and find their path to lasting recovery? Join EOSIS as a full-time Intake Coordinator Lead, and be a steady source of support and guidance. Apply today and make a difference where it matters most! Responsibilities The following duties are routine for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Serve as a resource and mentor for the intake team, offering guidance on complex referrals, workflow questions, and best practices.

Assist with monitoring team workload, productivity, and quality standards; provide feedback and escalate concerns as needed.

Coordinate with internal departments (Admissions, Transportation, Utilization Review, etc.) to ensure smooth transitions from referral to admission.

Support the Intake Supervisor in training new staff and implementing updated procedures or systems.

Maintain awareness of insurance eligibility, referral requirements, and program criteria to ensure proper client placement.

Participate in daily or weekly huddles to review team goals, barriers, and process improvements.

Serve as backup for intake coordinators when needed, including answering calls, processing referrals, and documenting in EHR or tracking systems.

Contribute to ongoing improvement of intake processes to enhance efficiency, accuracy, and client experience.

Track and communicate updates on capacity, referral trends, and program needs to leadership.

Maintain daily census log.

Attend Staff in services and meetings

Required Skills Required :

High school diploma or GED.

Minimum of 2 years of experience in intake, admissions, or behavioral health coordination.

Strong organizational and time-management skills, with the ability to balance multiple priorities in a fast-paced environment.

Excellent verbal and written communication skills.

Ability to build positive relationships and lead by example within a team environment.

Proficiency with electronic health records (EHR) and Microsoft Office applications.

Demonstrated problem-solving skills and sound judgment in client and operational situations.

Preferred :

Associate’s or bachelor’s degree in human services, psychology, social work, or a related field.

Previous experience in a lead, senior coordinator, or training / mentorship role.

Working knowledge of insurance verification, referral workflows, and behavioral health program criteria.

Experience with data tracking tools or dashboards (Excel proficiency preferred).

Familiarity with Meridian Behavioral Health programs and admissions processes.

Physical Requirement

EOSIS (formerly Meridian Behavioral Health) is a leader in behavioral health care and addiction recovery services, with a network of addiction treatment centers in Minnesota.