Medical Support Assistant Holly Springs

Medical Support Assistant

This opportunity is for a Medical Support Assistant with a work location in Holly Springs, MS. The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). Responsibilities include managing schedules and treatment of CBOC patients, maintaining electronic logs / files, greeting and checking in patients, coordinating patients' schedules and clinic flow, and performing clerical and administrative functions to maintain patient data. The position also involves scheduling new and established patient appointments, tracking and facilitating completion of encounters and consults, participating in PACT team huddles and team meetings, monitoring pre-appointment requirements, managing electronic wait lists, performing administrative follow up actions, and assisting in the coordination of supplies / equipment. The Medical Support Assistant must also maintain alertness to patients requiring immediate treatment, extend a high degree of customer service, conduct initial screens of patients, verify paperwork completion, schedule and notify patients of follow-up appointments / referrals, assist in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system, and act as a liaison between contractor and the VAMC. The position requires compliance with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG, and subcontractor safety and operational regulations. Confidentiality of all information and support for patients' privacy, rights, and safety are required. The Medical Support Assistant performs other work-related duties as assigned.

Required Skills : Must have sufficient front office experience, knowledge of secretarial / clerical support tasks, basic methods and procedures for coordinating and scheduling clinical care, skill and precision in use of tools, materials, and equipment, minimum of two (2) years of current medical and clerical experience, excellent customer service and communication techniques, knowledge of specialized terminology associated with the work in the facility, ability to follow orders and works under close supervision, ability to provide educational material to patients and / or families regarding proper e health care activities, effective verbal and written communication skills, knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability, exceptional diplomatic communication skills, and ability to multi-task.

Required Experience : High school diploma or GED. Cardiopulmonary Resuscitation (CPR) / Basic Life Support (BLS) from AHA or MTN preferred.

Working Conditions / Physical Requirements : Moderate physical activity, handling of average-weight objects up to 25 pounds or standing and / or walking for more than four (4) hours per day, work performed in a typical interior / office work environment, and required to respond to any medical emergency within the clinic.