Desktop Support L1Iron Systems, Inc • Mequon, WI, US
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Desktop Support L1
Iron Systems, Inc • Mequon, WI, US
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job_description.job_card.job_descriptionInstall and configure desktops, laptops, mobile devices, and associated peripherals and related software. Perform break-fix, desk side support, IMACDs, data migration, refreshes, etc. Perform on-site updates, configuration changes or software installations. Provide on-site technical assistance to end users. Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined SLA. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for the provision of end-user support (e.g., hardware vendor technicians for warranty repair / replacement). Perform end-user support related security and controls and compliance tasks such as access reviews, risk assessments, control verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT / AV contacts, and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide on-call support if required outside business hours on a rotational basis. Provide hand-and-feet support for network data and voice devices. Installation of IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel, etc.). Configuration of phones using SOP and phone movement. Update the inventory of phones, peripherals and system cards (e.g., TDM, digital, and CPU cards) to the network voice team. Test cables using the tester for IP phone and TDM phones from patch panel to user's desk. Punch cables for different types of panels such as patch panel, IDF, or MDF with Krone tools. Update circuit inventory and vendor details for service providers to the network voice team. Coordinate with local vendors for ISP, OEM, channel suppliers and different teams. BS / BA in Computer Science, Information Systems, or an equivalent combination of education or experience. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices. Ability to install software and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification. Flexibility for travelling to remote sites or clusters. Ability to assist with network related issues. Should be able to lift weights up to 30 lbs at waist level. Update inventory of phones, peripherals, and system cards (e.g., TDM, digital, and CPU cards). Test cables using the tester for IP phone and TDM phones from patch panel to user's desk. Punch cables for different types of panels such as patch panel, IDF, or MDF with Krone tools. Update circuit inventory and vendor details for service providers to the network voice team.
Desktop Support L1 – Iron Systems, Inc
Join to apply for the Desktop Support L1 role at Iron Systems, Inc
Milwaukee, WI
- $50,000.00-$60,000.00
Minimum Experience
1-3 Years Of Field Services Technician
Key Responsibilities
FSO Telecom Tasks
Desired Qualifications
Experience
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
J-18808-Ljbffr
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Desktop Support • Mequon, WI, US
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