Enterprise Customer Success Manager

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

Develop trusted advisor relationships with customers, ensuring maximum value from the solution

Collaborate with customers and account teams to create and execute customer Success Plans

Engage with customers to drive product adoption and mitigate churn through proactive management

Required Qualifications

5-8 years in Customer Success or account management with enterprise SaaS experience

Proven track record of establishing trusted advisor relationships with customers

Experience using Success Plans to align business strategies and success metrics

Understanding of Jira and Confluence use cases and configuration trade-offs

Familiarity with CRM tools like Gainsight, Salesforce, and BI tools such as Tableau