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Insurance Agent (m / w / d)

Insurance Agent (m / w / d)

MSX InternationalRaymond, IA, US
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Insurance Agent (M / W / D)

MSX International is a reliable partner for leading automotive manufacturers, their dealership networks, and mobility service providers worldwide. Our unwavering commitment is to support our customers in transforming their businesses and effectively managing their operations in the areas of sales performance, repair optimization, and compliance, parts and accessories distribution, and customer retention. With globally deployed teams, our industry expertise, and the power of technology, we develop and deliver tailored, sustainable, and innovative solutions and services. We help our customers optimize their processes and engage their own customers.

Job Title (M / W / D) Location : Cologne, Munich, Berlin or from home office, Germany Full-time : 40 hours Limited to 1 year (with possibility for extension)

We are looking for an Insurance Agent (M / W / D) to support us in processing and escalating insurance claims for a growing automotive company.

Main Responsibilities in this Role :

  • Information gathering from workshops and customers
  • Evaluation of insurance claims and verification of the accuracy of the damage details
  • Management and review of invoices and approval of corresponding payments
  • Investigation of the circumstances of the accident and collection of evidence and recognition of possible misrepresentations
  • Communication with the insurance company and negotiation with workshops
  • Complete documentation of all procedures
  • Continuous training in industry regulations, company policies, and best practices

What we offer :

  • Training opportunities : Support for professional and personal development
  • Work environment : A dynamic and supportive work environment
  • Work-life balance : Flexible working hours and home office options, 30 days of vacation (including Christmas, New Year's Eve, and Rose Monday)
  • Additional benefits : Company pension plan, health programs, and contribution to Urban Sports Club
  • Asset-based services : From the first day
  • Qualifications :

  • Minimum 3 years of experience in automotive insurance and / or experience in the administration of workshop insurance or repair cases
  • Experience and understanding of technical repairs (EV knowledge is an advantage)
  • Good understanding of MOD, MTPL and the process of insurance claims (including liability insurance)
  • Experience in dealing with automotive damages, insurance escalations, and borderline cases
  • Conflict management and proven success in negotiations (e.g. between workshops and customers)
  • German at native level (C2) and fluent English
  • Driving license class B
  • Additional Information :

    With over 5,000 employees, we are globally represented in more than 80 countries and apply our expertise in the following areas :

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance
  • The MSXI Purpose :

    To empower Movers and Makers to thrive in our ever-changing world

    The MSXI Mission :

    To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

    The MSXI Vision :

    To enhance every journey in the world of mobility

    MSX is an employer that promotes equal opportunity and expressly welcomes applications from suitably qualified and suitable applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy or motherhood. As a user of the "Disability confident" program, we guarantee all disabled applicants who meet the minimum criteria for the position an interview.

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    Insurance Agent • Raymond, IA, US