Technical Intern

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

Position : Global Broadcast Service Operations Center (GBSOC); Broadcast Engineer Intern

Location : Schriever SFB, CO

Overview :

ASRC Federal Systems Solutions (AFSS) is seeking a motivated and detail-oriented Technical Intern to join our team for an internship opportunity. This role is ideal for students or recent graduates looking to gain hands-on experience in a dynamic, fast-paced technology environment. As a Technical Intern, you will work closely with experienced engineers and cross-functional teams on real-world projects that contribute directly to our products and services. This is a valuable opportunity to enhance your skills, expand your professional network, and gain insight into the inner workings of a leading Defense Contracting company

Responsible for providing 24 / 7 / 365 telephone or e-mail response to calls from remote users responding to general application inquiries, specific questions concerning the Global Broadcast Services (GBS) support equipment and reporting incidents and managing problems through resolution. The Broadcast Analyst will :

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer outages, requests, and issues

Provide customers with product, service, and overall support information

Responsibilities :

Act as the first line of troubleshooting involving incidents and problems for the Receive Broadcast Manager (RBM) equipment suite.

Perform basic satellite management services, provide initial maintenance of software and network services, and record and track all shift activities through the Master Station Log (MSL).

Log all calls providing customers with product and service information supporting initial triage activities and identifying and escalating priority issues providing a warm handoff capability as required monitoring the various service levels and providing callback or escalation of open Remedy trouble tickets.

Handle all Remedy tickets to closure, reporting to the U.S. Air Force customer of the initial and final disposition status, including the time taken to resolve each issue.

Assist in providing network engineering analysis of broadcast bandwidth requirements and distribution paths from source to remote field agents that utilize the GBS broadcasts.

Provide additional reporting on GBS system-health and coordination of system events as required.

Education / Experience :

Zero to two years of relevant experience.

DoD 8570 certification (Security+).

Clearance Requirements :

• Active DoD Secret clearance with the ability to obtain Top Secret clearance.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Intern

Job Function Intern

Pay Type Hourly

Hiring Min Rate 20 USD

Hiring Max Rate 20 USD