Overview
Print and Production Consultant at FedEx Office. The Customer Service Representative (CSR) position is a customer-focused role responsible for customer satisfaction by providing responsive service that enhances the FXO products and services offering. The role involves interaction with customers over the phone, email and, if required, face-to-face by gathering project specifications to support order processing from quotation through order delivery. This position requires minimal instruction and supervision and interacts daily with customers and business partners (internal and external) to ensure projects are completed on time.
Responsibilities
- Support sales team by collaborating with key customer accounts and own the account relationship from quote through project execution
- Receive artwork, distribution list and obtain production and delivery specifications from customers and / or sales representative
- Review pricing and create quotes for submission to customer / sales
- Preflight and proof files in a timely fashion for production
- Manage the routing of print jobs from commercial customers for production
- Create, maintain, track and update production schedule and billing using scheduling software tools
- Follow up with calls to customer / sales at regular intervals throughout the process
- Provide outstanding customer service via phone and email to customers, commercial sales and internal teams
- All other duties as needed or required
Qualifications
Bachelor's degree or equivalent experience3+ years print production experience4+ years customer service experienceProficient in Microsoft desktop applications and Adobe Creative ServicesMust be willing to work in different shifts, as needed, to cover hours of normal operationAbility to quickly become accustomed to changing technologies and adapt work-in-progress to changing conditions and informationExcellent oral and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookEssential Functions
Ability to travel as required to meet with customers, vendors, other team members, and / or other business necessitiesMaintain attention and concentration for extended periodsRead and interpret documents and instructions from customers, vendors, and other team membersCommunicate effectively with customers, vendors, and other team membersPerform work activities requiring cooperation and instructionFunction in a fast-paced environment, under substantial pressureWork within the appropriate level of independenceReport regularly to work and maintain established business hours to support the FedEx Office businessPay, Benefits & Equal Opportunity
FedEx Office is an Equal Opportunity Employer including, Vets / Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. The existence of a criminal record is not an automatic bar to employment and will be considered on a case-by-case basis. For more information, see the Know Your Rights and Pay Transparency resources.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Marketing, Public Relations, and Writing / EditingIndustries : Printing ServicesJ-18808-Ljbffr