Shift Lead (Philadelphia)

Shift Lead

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and / or veterinary assistant / technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and / or Chief of Staff to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

Leadership Responsibilities (approximately 20% of time) : Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand. Support Practice Manager in hospital labor management which may include adjusting paraprofessional team's schedules on a shift by shift basis. May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity.

Quality The consumer is our boss, quality is our work and value for money is our goal. Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency We use resources to the full, waste nothing and do only what we can do best. Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications Competencies Leadership Priority Setting Approachability Directing Others Conflict Management Customer Focus Functional Peer Relationships Communication Skills Functional / Technical Skills Action Oriented Motivating Others

Capabilities and Experience (Can Do) Ability to multi-task Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Organization lability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills Demonstrates strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Intellectual ability Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills Comfortably and confidently uses a computer and specialized software.

Attitudes (Will Do) Initiative Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resilience Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings. The noise level in the work environment is moderately high. Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to reach and grasp, and visual acuity to use a key board, operate equipment and read information. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

Experience, Education and / or Training Associates degree or veterinary technician certification / licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. Two years experience (healthcare, veterinary profession, service - type industry, etc.) required, with six months experience at Banfield preferred. Prior supervisory experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

The pay range for this role is $20.35 - $26.00 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidates experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our Meow-velous benefits :

• Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs) : At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources : Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance : Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability : Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
• Flexible Spending Accounts (FSA) : Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA) : Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave : We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions) : Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.
• Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
• Fertility and Family Building Support : We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy : Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits : Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.
• Legal Plan : Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.
• Identity Protection : Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
• Commuter Benefits : Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.
• Three Free Optimum Wellness Plans for Pets : We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.

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