Student Experience Systems Coordinator

Student Experience Systems Coordinator

Supports implementation of grading systems that ensure quality learning experiences for all students across all OnRamps course and assessment methodologies and fidelity of implementation in alignment with the OnRamps mission. Coordinates exceptional service and support to all OnRamps internal and external stakeholders and fulfillment of job functions under the direction of the OnRamps Student Experience Manager.

Responsibilities include :

• Supports the implementation of training and resource materials that enhance staff, student, and stakeholder understanding of OnRamps hiring and invoicing processes. Contribute to the refinement of existing processes through regular needs assessments. Prepares and maintains guides, checklists, and other support tools based on established best practices.
• Executes and monitors data systems to evaluate the effectiveness of student and grading team operations. Performs data entry, summarizes findings, generates reports (charts and graphs), and maintains statistical records. Applies quality control methods to support continuous improvement.
• Fulfills hiring and invoicing tasks for external contractors and student employees by following Business Operations procedures and university policies. Assists in preparing invoices, validates data accuracy, and tracks payments under the supervision of the Student Experience Manager.
• Supports recruitment and retention of external contract populations and student employees by implementing highly effective systems and communication to ensure students receive high-quality, timely feedback on course assignments.
• Provides administrative assistance related to ongoing OnRamps student and remote grading team hiring, onboarding, and invoicing needs. Provides exceptional customer service support to internal and external stakeholders. Assists the Student Experience Manager with day-to-day operational aspects of remote grading team management within OnRamps, pursuing excellence in all aspects of project and customer service delivery. Engages in continuous improvement processes toward achievement of Student Experience objectives.
• Supports developing professional development assets for student employees synchronously and asynchronously using high-quality professional development pedagogy and Canvas Learning Management system (LMS).

Required qualifications :

Bachelor's degree

Three years' experience with program coordination or program administration in an educational environment

Experience working with high school and / or college students

Experience with student record management or educational administration

Experience with data management and / or data analytics

Proficiency with Canvas or other Learning Management System (LMS), Smartsheet or other project management platform

Excellent verbal, interpersonal, and written communication skills including the ability to communicate complex or technical information to lay audiences, both verbally and via written process documentation, using a respectful, client-focused approach

Strong organizational skills and attention to detail

Demonstrated ability to work effectively independently and within a team

Ability to handle multiple tasks and projects simultaneously and prioritize appropriately

Strong problem-solving skills

Preferred qualifications :

Master's degree

More than three years' experience coordinating programs in an educational environment

Expertise with Canvas or other Learning Management System (LMS), Smartsheet or other project management platform.

Advanced data management and data science best practices, including the ability to perform basic frequency data analysis

Experience in finance, invoicing, or accounting.

Experience developing tools to manage operational systems at scale

Experience developing and integrating continuous improvement processes

Salary : $60,000 + depending on qualifications

Working conditions include :

This position requires ongoing weekend and evening work during intense cycles of work.

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Shared desk environment

Hybrid work environment

Climbing of stairs

Use of manual dexterity

Required materials :

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional required materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional required materials (letter of interest, references, etc.) that were noted above.