Technical Service Manager - 7th Shift

JOB SUMMARY :

The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. The supervisor is responsible for a team of technicians within the service center.

JOB RESPONSIBILITIES :

• Fosters a positive relationship between the customer and the Textron Aviation service network.
• Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.
• Ensures that work performed is done in accordance with established policy, procedure, and quality standards.
• Responsible for safety, quality, meeting schedules and efficiency of the Service Center

Monitors the work environment to assure it is maintained in a safe and orderly condition.

Identifies and corrects unsafe acts.

o Provide coaching and counseling in order to manage performance of team members.

o Conduct and document performance evaluations

o Mentor and develop talent

o Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation

o Assures that open issues involving parts or return maintenance are resolved.

o Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel.

EDUCATION / EXPERIENCE :

OR

Preferred :

QUALIFICATIONS :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

J-18808-Ljbffr