Video Teller

Job Description

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).

This position is eligible for a shift differential.

Essential Functions

• Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time
• Build customer relationships by actively listening to determine needs while explaining Northwest products / services and advising the customer accordingly
• Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned
• Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides
• Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer
• Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department
• Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions
• Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments
• Able to thoroughly and reasonably explain Northwest policies and procedures to customers
• Video tellers may be required to work outside normal business hours and on Saturdays

Additional Essential Functions

Essential Functions

Additional Responsibilities

Safety and Health for those without supervisory duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

High School Diplomaor equivalent

Preferred Work Experience

Less than 2 years Customer service experience

Less than 2 years Bank-related operational support experience

Less than 2 years Sales experience and previous teller experience

Less than 2 years Computer and technology experience

General Employee Knowledge, Skills, and Abilities

Additional Knowledge, Skills and Abilities

Strong interpersonal and communication skills

Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Required

Preferred

Job Industries