Talent.com
Call Center Representative

Call Center Representative

OnSpot DermatologyOrlando, FL, US
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Job Description

Job Description

Qualifications

  • Minimum one year medical front desk experience
  • Excellent verbal and written communication skills in a customer service environment
  • Proficient in use of computers and software programs
  • Ability to handle confidential and sensitive information
  • Must be detailed oriented and able to handle multi-tasks
  • Extremely outgoing and willing to interact with new people and engage in conversation
  • Customer service : 1 year (Required)
  • Medical receptionist : 1 year (Required)

Responsibilities

  • Check patients in and out in a polite and professional manner
  • Answer telephone promptly
  • Respond to voicemails in a timely manner
  • Ability to multi task between incoming calls and checking patients in and out
  • Obtain and enter accurate demographic information
  • Input and verify insurance and referral information
  • Process patient medical records
  • Process patient payments (co-pays, self-pay charges and purchased products)
  • Facilitates the patient flow and is capable of communicating with our patients and clinical staff
  • Answer questions and offer specific information about our mobile medical practice
  • Schedule or reschedule appointments for patients across 5 territories
  • Ensure our patients are receiving patient care like no other
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    Call Center Representative • Orlando, FL, US

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