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Google Cloud Network Engineer
Google Cloud Network EngineerOpenkyber • CA, United States
Google Cloud Network Engineer

Google Cloud Network Engineer

Openkyber • CA, United States
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Role : Atlassian Cloud Support Engineer

Location : Frisco TX & Atlanta GA (This is hybrid role hence we are looking for locals)

Duration : Long term contract

Key Responsibilities

  • Atlassian Cloud Support
  • Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
  • Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
  • Handle user provisioning and access management via Entra ID / SSO.
  • Provide operational support for day-to-day activities, tickets, and escalations.
  • Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
  • Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects.
  • Automation, Integrations & Scripting
  • Design and build automation rules ((A4J) in Jira, JSM & Confluence.
  • Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy).
  • Support ROVO integrations with third-party systems using ROVO connectors.
  • Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing.
  • Document knowledge articles, playbooks, and SOPs in Confluence for operational teams.

Required Skills

  • Strong Administrative and custom config knowledge on Atlassian Cloud : Jira Software, JSM, Jira Align, Analytics, Confluence, Admin.
  • ROVO AI : Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J
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