Job Description
Job Description
We're seeking a Senior Cloud Operations Engineer to join our Infrastructure Engineering team. You'll architect and maintain our hybrid cloud platform, working at the intersection of traditional infrastructure and modern cloud-native solutions. This role combines hands-on technical work with strategic infrastructure design, directly impacting platform reliability for our customers.
What You'll Do
Lead hybrid cloud initiatives
- Architect and deploy our OpenStack hybrid cloud environment, defining standards and best practices for the platform
- Design and optimize our AWS and Azure infrastructure to support growing scale and reliability requirements
Drive platform reliability
Collaborate with Development, Network, and Voice Engineering teams to maintain Five 9’s platform availabilityDesign and implement monitoring, alerting, and observability solutions that proactively identify issues before they impact customersOwn production system performance, ensuring SLA requirements are consistently metBuild automation and infrastructure as code
Create self-service tools and automation that empower development and operation teams to move faster safelyMaintain version-controlled infrastructure across our multi-cloud environment using modern IaC practicesDevelop CI / CD pipelines that enable reliable, repeatable deploymentsProvide technical leadership
Evaluate emerging technologies and recommend solutions that balance innovation with operational stabilityMentor team members on cloud architecture patterns and operational best practicesParticipate in on-call rotationWhat You Bring
Required Experience :
5+ years deploying and supporting cloud infrastructure (public and private cloud)Deep Linux systems expertise with strong troubleshooting skillsProven experience designing highly available, scalable distributed systemsHands-on proficiency with Infrastructure as Code tools (Terraform, Ansible, CloudFormation, or similar)Solid automation and scripting skills (Python, Java, or similar)OpenStack deployment and management (Kayobe experience a plus)Track record of implementing effective monitoring and logging solutionsStrong collaboration and communication skills - you can explain complex technical concepts clearlyPreferred Experience :
Multi-cloud architecture (AWS and Azure)Configuration management tools (Puppet preferred)Virtualization technologies (KVM, EC2)Container orchestration (Kubernetes, ECS)CI / CD platforms and best practicesGitHub advanced features (Actions, Copilot, GHAS)Data Center managementWhat We Value
High integrity and accountability - you own outcomes, not just tasksCollaborative mindset - our best solutions come from working togetherCuriosity and continuous learning - you experiment with new technologies and share what you learnPositive, solutions-oriented attitude - you see challenges as opportunities