Resident Services Manager

Resident Services Job Description Summary The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors.

Resident Services Manager are the face of the property and promote a sense of community.

The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES :

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community.
• Help connect residents to one another.
• Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events.
• Minimum of one event per month.
• Manage social media and promote reputation management engagement.
• Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

COMPETENCIES :