Thermal Root Cause Analysis Engineer

Job Summary

The Thermal Root Cause Analysis Engineer is responsible for leading investigative analysis and generating comprehensive root cause reports for Vertiv Thermal Management systems. This role involves reviewing complex system data, performing on-site failure assessments, coordinating component testing, and collaborating with engineering, service quality, and suppliers to identify and resolve thermal system issues. This role demands strong analytical thinking, excellent communication skills, and the ability to thrive in a fast-paced, cross-functional environment, delivering actionable insights that drive product and process improvements.

Responsibilities

• Develop comprehensive Root Cause Analysis (RCA) reports for Thermal Management systems, addressing component failures and system-level issues.
• Analyze all relevant failure data, including field service reports, alarm logs, monitoring system outputs, site configurations, and service history.
• Conduct on-site investigations, when needed, to support real-time failure analysis during field service repairs.
• Identify failed components based on symptom evaluation; define factory testing requirements and author test scripts for factory technicians.
• Review test outcomes, recommend further testing if necessary, and determine definitive root causes.
• Coordinate with suppliers' engineering and quality teams to analyze component failures and implement corrective actions as needed.
• Recommend and utilize third-party labs when appropriate; provide guidance on test design and validation procedures.
• Apply structured problem-solving methodologies such as fishbone diagrams and 8D analysis to systematically identify root causes.
• Utilize spectroscopy tools, including Scanning Electron Microscopy (SEM) and Fourier-Transform Infrared Spectroscopy (FTIR), for material and component failure analysis.
• Collaborate with engineering teams to develop and validate simulation models that support failure analysis using platforms like MATLAB and Simulink.
• Prepare and deliver preliminary, interim, final, and follow-up reports outlining root causes, data findings, and corrective recommendations (site-specific, internal, and supplier-related).
• Participate in customer meetings or site visits to present findings and explain technical conclusions.
• Provide technical support and consultation to field engineers, thermal support teams, and cross-functional stakeholders.
• Track and analyze failure data to identify systemic issues and recurring trends; recommend design, manufacturing, or supplier-related improvements.
• Communicate regularly with Engineering, Quality, and Services teams on analysis outcomes, trends, and outstanding actions.
• Contribute to product performance reviews and participate in internal cross-functional meetings.
• Attend Vertiv product training to gain familiarity with both new and legacy Thermal Management products.
• Participate in supplier quality audits as directed.
• Occasional travel is required.

Requirements

Working Conditions

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com / Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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