Director Patient Access Services

Director Of Patient Access

The Director of Patient Access will be responsible for creating and directing efficient systems for registration staff in the Emergency Department, Admitting, Same Day Surgery and Labor and Delivery. This position is responsible for directing and managing patient access and financial counseling for the hospital. The Director will collaborate with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Revenue Cycle domain.

The Director will provide financial management, leadership and expertise in managing all details of assigned operations and works in conjunction with other departmental leadership. The Director fosters and promotes a culture of excellence in customer service to internal and external clients. Additionally, they will build trust and collaboration amongst the team by enhancing employee engagement, addressing performance results, and providing coaching and mentoring.

This role also plays a key leadership role with the Health System Revenue Cycle Team, with involvement in decisions affecting all areas of the revenue cycle.

Position : Director

Department : Patient Access Services

Schedule : Full Time

Essential Responsibilities / Duties :

Collaborating with hospital and physician leadership, this position works closely with Revenue Integrity, Coding, Billing, Cash Posting, and Case Management in defining vision, strategy and priority setting for system wide-revenue operations system initiatives, including :

• The integration and distribution of information that contributes to the capture, management, and collection of hospital patient service revenue using a holistic perspective to ensure that the business processes are operating in an integrated, efficient state to achieve maximum effectiveness;
• Improving business processes to maximize and protect the assets of the enterprise by enhancing and maintaining a properly functioning revenue cycle process through a cross-department organizational structure;
• Establishing and maintaining key revenue cycle performance indicators for the enterprise in support of BMC's strategic plan.
• Ensuring business operations and revenue information systems are effective and compliant with all state and federal regulations, third party payer requirements and the policies and procedures of the enterprise.
• Works with business partners to interpret trends in Key Performance Metrics which will guide management decisions for achieving the periodic goals of the revenue cycle and the overall financial performance of the enterprise.
• Ensures that appropriate controls exist to create accountability and effective management of the enterprise revenue cycle.
• Participates and / or chairs various committees to provide leadership and lend revenue cycle expertise.
• Manages and develops a results oriented team, including manager, supervisor, and team lead levels. Continuously assesses and develops an organizational structure that ensures high performance and achievement of goals.
• Ensures adequate training and education occurs to the staff in the various departments reporting to the Director.

Other Duties :

Directs ongoing programs for staff development, which include :

Carries out other assignments or special projects as assigned.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

Job Requirements :

Required Education and Experience :

Preferred Education and Experience :

Certificates, Licenses, Registrations Preferred :

Knowledge, Skills & Abilities (KSAs) :

Equal Opportunity Employer / Disabled / Veterans

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