Digital Marketing Account Strategist

About Coalmarch

Coalmarch is a digital marketing agency that helps field service companiesspecifically in the pest control and green industriesgenerate leads and grow their businesses through our proprietary website platform and data-driven digital strategies. We're a passionate group of creatives, strategists, and problem-solvers who thrive on helping our clients succeed.

We believe in doing great work with great people. We're collaborative by nature, growth-minded at our core, and serious about fostering an environment where everyone has a voiceand is empowered to use it. If you're looking to make an impact, sharpen your skills, and be part of a team that values both results and relationships, this could be the place for you.

What You'll Do

We're looking for a Digital Marketing Account Strategist to join our Account Management team. In this role, you'll be the trusted partner for a portfolio of clients, helping them grow their businesses through strong digital marketing performance and proactive account management.

You'll act as the strategic connector between clients and our internal marketing teams setting goals, guiding strategy, monitoring performance, and ensuring client satisfaction. Success in this role means delivering measurable results, reducing churn risk, and building long-term client relationships grounded in trust and impact. Responsibilities include :

• Retain and grow client revenue by delivering an exceptional client experience and strong digital marketing performance that aligns with client business goals.
• Foster strong relationships with clients by managing expectations, responding promptly, and ensuring each client feels supported and valued.
• Work closely and effectively with internal teams to launch client websites on time, develop ongoing digital marketing strategies, recommend budgets, and adjust campaigns & strategies for optimal performance.
• Lead regular client calls, present strategies and concepts, and clearly communicate ideas / recommendations, results, progress, and next steps.
• Identify potential performance or retention risks, work with internal teams to identify & facilitate proactive solutions, and communicate proactively to clients.
• Oversee client timelines, budgets, hours, and deliverables to ensure internal teams are making progress, work is being documented, and accounts remain profitable for the organization.

Qualifications

For the Account Strategist role, we are looking for individuals who possess :

Who You Are

Getting the right people with the right values in the right seats is the key to long-term successfor both our company and every individual on our team. That's why we care just as much about who you are as your experience.

Perks & Benefits

We believe that happy, supported team members do their best workso we offer a comprehensive range of perks and benefits designed to help you thrive both professionally and personally.

The pay range for this role is :

50,000 - 60,000 USD per year(Raleigh, NC)

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