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9-1-1 Telecommunicator / Dispatcher

9-1-1 Telecommunicator / Dispatcher

Government JobsWheaton, IL, US
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Telecommunicator 911 Call Taker & Dispatcher (Full-Time)

DuPage Public Safety Communications (DU-COMM) is the largest consolidated 9-1-1 communications centers within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24 hour, 7 day a week operation serving 45 Police / Fire / EMS agencies throughout DuPage County.

DU-COMM may be the right place for you if :

  • You crave a fast-paced multi-tasking position that will test your skills and abilities
  • You are looking for a rewarding career where you can help the community
  • You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities

Position Summary :

  • Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking, then Police and / or Fire.
  • Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.
  • Promptly and courteously communicate with citizens and member agency personnel while assisting them.
  • Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.
  • Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.
  • Perform routine notifications to outside agencies, including but not limited to : utilities, public works, non-member agencies, businesses, and citizens.
  • Efficiently operate a variety of communications center equipment and software, including but not limited to : Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.
  • Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.
  • All other duties as assigned or per operational need.

    • Job Requirements :

  • This is an in-person position, remote work is not an option.
  • Must have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeks
  • Reliable attendance is an essential function of the position
  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testing
  • Must be proficient in the English language, both verbally and typed / written, including the proper usage, spelling, punctuation, and grammar
  • Strong multi-tasking ability, analytical and logical problem-solving skills
  • Strong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systems
  • Must pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug test
  • Must have valid state ID or drivers license for IDPH licensure requirements

    • Physical Requirements and Work Environment :

  • The employee works in a call center / office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand, and walk.
  • Must maintain vision to 20 / 20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

    • Scheduling :

  • Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that may be mandatory. Schedules are based on a 21-day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

    • Pay Rates (paid hourly, non-exempt; effective 5 / 1 / 25) :

  • Entry level Telecommunicator 1 has a starting pay rate of $65,478 with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $70,782 after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $65,478 to $73,008 paid hourly and Telecommunicator 2 is $70,782 to $98,738. Once certified on Police or Fire as TC2, step increases, COLA increases, overtime, comp time, and stipends are also available.

    • Benefits :

  • Employer-provided uniform tops and additional annual stipend
  • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year
  • Group health insurance : BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage
  • IMRF pension, retirement savings, disability, and life coverage
  • Additional retirement savings options
  • Employer-provided life insurance
  • Supplemental life insurance for self and family
  • Supplemental disability, accident, and cancer protection
  • FSA pre-tax savings accounts for health care and dependent care expenses
  • Employee Assistance Program (EAP) with wellness, personal, and family support
  • Financial services, legal services, and identity protection plans
  • Union representation by the Illinois Fraternal Order of Police Labor Council (ILFOP)
  • Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more

    • How to Apply :

  • Watch both videos on DU-COMM's Careers site, "Heroes Wear Headsets" and the "DU-COMM 911 Telecommunicator Orientation Video"
  • All applications must be done online
  • You will receive emails with testing links for, first, the Typing Test, and if passed, then the Criticall Test
  • Human Resources will contact you if all of your information is complete and tests are both passed to be considered for our onsite interview opportunity

    • The process from Application to Hire can take a few months to successfully complete all the pre-employment steps, including comprehensive background screening. New Hire TC training classes typically start on a quarterly basis.

    A valid email address must be included on the Application as all hiring process communications will be handled via email. Email questions to HR@ducomm.org.

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