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New Patient Coordinator
New Patient CoordinatorEAR NOSE & THROAT INSTITUTE OF CT PLLC • Farmington, CT, US
New Patient Coordinator

New Patient Coordinator

EAR NOSE & THROAT INSTITUTE OF CT PLLC • Farmington, CT, US
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The Ear, Nose & Throat Institute of Connecticut is a growing multi-specialty practice in Connecticut that is committed to delivering the best possible care to our patients.

As we continue to expand, we are looking for a New Patient Coordinator to join our team.

Job description :

  • We are currently seeking a dedicated and enthusiastic New Patient Coordinator to join our team.
  • As the New Patient Coordinator, you will serve as the primary point of contact for individuals seeking to become new patients at our practice.
  • You will play a crucial role in providing exceptional customer service, guiding prospective patients through the intake process, and ensuring a seamless transition into our care.

Full-time :

  • 40 hours per week.
  • This is a DAY SHIFT (8AM-5PM) Monday -Friday.
  • These times may vary depending on need.
  • Applicants must be fluent in English.
  • Fluency in other languages preferred.

    • Responsibilities :

  • Answer phone calls, schedule appointments, and manage patient inquiries with professionalism and accuracy.
  • Assist with additional administrative tasks as assigned by office management.
  • Serve as the initial point of contact for individuals inquiring about becoming new patients at our practice.
  • Respond promptly and professionally to inquiries via phone, email, or in-person, providing information about our services, providers, and appointment availability.
  • Collect and verify patient demographic and insurance information accurately and efficiently; acquire necessary authorizations and referrals as needed.
  • Schedule new patient appointments, coordinating with medical staff to ensure availability and appropriate scheduling.
  • Communicate with patients to confirm appointments, provide necessary pre-appointment instructions, and address any questions or concerns .
  • Assist new patients with completing intake forms and medical history questionnaires, ensuring all necessary information is collected prior to their appointment.
  • Collaborate with medical staff and administrative team members to facilitate a smooth onboarding process for new patients.
  • Maintain confidentiality of patient information and adhere to HIPAA regulations at all times.
  • Assist Patients in requesting previous medical records and supporting imaging and reports, i.e.., CT scans, MRI’s, etc .

    • Requirements :

  • Must be willing to travel to work in each of our locations.
  • Desire and ability to continuously improve one's knowledge.
  • Previous experience in a customer service or patient-facing role within a healthcare setting preferred.
  • Proficiency with electronic medical records (EMR) software and basic computer skills.
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients and effectively address their needs.
  • Empathetic and compassionate demeanor, dedicated to providing a positive patient experience.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively in a busy environment.
  • Knowledge of medical terminology and insurance procedures preferred.

    • License / Certification :

  • High school diploma or equivalent required; additional education or certification in healthcare administration is preferred.  Benefits : Medical / Dental / Vision Insurance Life Insurance / STD Insurance 401K Paid Holidays Powered by JazzHR
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    Patient Coordinator • Farmington, CT, US