Technical Support Specialist 2 (Tu - Sa 1 : 30 p.m. - 10 : 00 p.m ET)

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Opportunity

As QuidelOrtho continues to grow, we are seekingaTechnical Support Specialist 2 (TSS 2)with preferred hospital laboratory experience and general know Clinical Chemistry and ledge of both blood banking and generalist to support our Transfusion Medicine testing and platforms and assays . In this position you will investigate, troubleshoot and manage Vision equipment, Immunohematology assays, Analytical Chemistry, Vitros and software complaints from customers in a clinical laboratory setting and will deliver end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers.

This position will work Tuesday - Saturday : 1 : 30pm to 10 : 00pm ET. Candidates can be hybrid based near our Technical Support Center in Rochester, NY or remote in the US.

The Responsibilities

• Direct support of customers by providing expert technical solutions for advanced assay and instrument related issues using telecommunication, chat or other emerging technologies.
• Leading troubleshooting management on one or multiple product platforms and / or instrument types using defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, etc.
• Communication with both a sense of urgency and with empathy and respect to customers, peers, and business partners.
• Recognizing and understanding the clinical significance of the tests performed in the laboratory using QuidelOrtho products.
• Identifying the root cause to issues reported by customers and provides

appropriate solutions in a timely manner.

and departmental policies and procedures and external regulatory agency

requirements.

Center team members, both locally and globally, to achieve goals.

customer satisfaction goals through modelling of appropriate ethical

behavior in the work environment conducive to attaining goals and

proper documentation of the customer interaction.

customers both within and outside of the organization.

The Individual

Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, OR

disease processes as they relate to our products.

methods to create excellent service experience for customers.

sensitive projects with short notice.

system.

and effective relationships.

contributions as well as team-oriented collaboration

Bi-lingual a plus

The Key Working Relationships

Internal Partners :

External Partners :

The Work Environment

Typical office environment with long periods of sitting, typing, and extensive telephone work. No strenuous physical activity, though occasional light lifting of files and related materials may be required. 70% of time working with customers, talking on the phone, conducting work on a computer; 15% of time interacting with TSC team members or receiving coaching and / or mentorship feedback; 15% of the time in meetings or working on projects.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $64,000 to $74,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

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