RETAIL PARTS & SALES SPECIALIST

Retail Parts & Sales Specialist

Custom Truck One Source in Union Grove, Wi has an opening for an experienced Retail Parts & Sales Specialist with a background in heavy & light duty vehicles. They will be responsible for interactions with the customers, seeking out and soliciting parts business to achieve sales goals, and ensuring parts are properly inventoried and in stock in the showroom.

Essential Duties and Responsibilities

• Politely answer phones and greet customers as they enter the parts showroom.
• Aggressively expand parts sales and meet and / or exceed sales, margin and profitability targets.
• Focuses sales efforts by studying existing and potential volume of accounts and calling upon prospective customers to expand our customer base and solicit parts and service sales.
• Communicate effectively with both customers and internal members, in effort to sell company parts over the phone and counter.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Refer to parts catalogues and equipment manuals to identify the correct parts for specific make, model and year of vehicle.
• Provide information about Custom Truck One Source such as : New and Used Trucks, Services, and Rentals as well as promote new products and services available.
• Locate availability of parts if they are not in stock and follow up on back-ordered parts.
• Create parts orders in our computer system and keep orderly records of all invoices and special order parts.
• Coordinate sales activities with the store location including order entry, price quotes, payment, schedule, delivery, etc.
• Resolves customer complaints by investigating problems; developing solutions; recommending changes in products by evaluating results & competitive developments.
• Assist in picking up and delivering parts to customers as needed.
• Assist in warehouse when needed and perform physical inventory counts.
• Stock and clean the showroom.
• Other duties as assigned.

Required Skills and Qualifications

Working Conditions

Physical Requirements

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.