Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Guest Transit Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Tram Driver and Conductor position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Tram Driver and Conductor is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Greets Guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations

Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented

Reacts calmly and quickly in stressful / emergency situations. Physically assist Guests throughout the area as required

Effectively performs in the role of Tram Operator to include (but not limited to) :

• Transports Guests via multi-unit conveyances in a safe and efficient manner
• Visually observes surroundings and trailing cars for potential safety hazards
• Visually observes Guest actions during operation to prevent safety hazards
• Cleans and organizes conveyance daily to present professional appearance
• Communicates calmly, clearly and professionally with Tram Conductor / Lot Attendants
• Maintains a sense of urgency to reduce Guest wait times

Effectively performs in the role of Tram Conductor to include (but not limited to) :

Completes daily written reports and turn in any necessary paperwork to Parking PIC

Operates vehicles / work each position in all weather conditions

Maintains a sense of urgency toward area of operation to reduce Guest wait time

Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items

Assists with other areas in parking as needed / requested by Management

Wears and maintains a themed costume issued by Dollywood

Performs special projects as directed by Management

Attends all required Training Classes and Meetings

Complies with safety and security directives, policies and procedures to ensure Hosts / Guests safety at all times

Maintains confidentiality at all times

Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and / or add to these duties at any time

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.