Bilingual Contact Center Representative

A company is looking for a Bilingual Contact Center Representative to provide exceptional customer service and support to members.

Key Responsibilities :

Respond to customer inquiries and provide accurate information about products and services

Research and resolve member issues, escalating when necessary to meet service timelines

Ensure customer satisfaction through effective communication and follow-up

Required Qualifications :

High school diploma or equivalent; Associate degree preferred

2+ years of customer service or telephonic experience

Bilingual in Spanish and English

Familiarity with company policies and service procedures

Experience in a contact center environment is preferred