Executive-General Manager

Job Title

Mission : Maximize overall profitability and customer satisfaction.

Duties And Responsibilities

Customer Satisfaction / Relations :

• Assist all departments in meeting or exceeding established customer satisfaction goal metrics.
• Promote and ensure good internal customer satisfaction amongst all departments.
• Effectively and efficiently resolve all customer complaints, before they negatively affect loyalty.
• Meets regularly with customers seeking feedback on the Dealership's performance.
• Develop relationships with key customers.
• Assists with roll out and integration of company's CSI and DSI Processes.

Financial Performance :

Growth :

Operational Systems :

Truck Sales :

Lease / Rental Operations :

Culture Management :

Strategic Planning :

Qualifications

Ten years minimum of industry or like experience. Must have the ability to lead and motivate a team.

Working Conditions

This position is mostly sedentary. S / he will work at a desk in an office setting. S / he will be required to use office machinery such as the computer, copy machine and fax. S / he may be required, minimally, to travel to other locations as necessary to perform parallel duties or for mandatory meetings.

Note : This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). This document is not an employment contract. It is only referenced as a job description.