Customer Service Representative - Work From Home

We’re currently expanding our remote team and seeking motivated, detail-oriented individuals who enjoy helping others and want to grow in a stable, long-term career. This role offers full training, flexible scheduling, and the chance to make a direct impact by guiding members through programs designed to support their families and protect their futures. You’ll be working from home, connecting with individuals through virtual meetings to review important information, answer questions, and ensure that each person fully understands their available options. This is a great opportunity for someone who values independence, clear direction, and consistent support from a team that’s invested in your success. Key Responsibilities Manage daily communication with members through phone and video calls Schedule and conduct virtual meetings to review available program options Provide clear explanations and assist members with understanding their coverage Accurately complete and process digital applications and related documentation Maintain organized records of client interactions and follow-up needs Collaborate with team leaders and participate in ongoing training sessions Maintain professionalism and attention to detail in every interaction What You Can Expect A remote position with the flexibility to set your own schedule Comprehensive training and hands-on mentorship to ensure success Consistent weekly pay with growth and advancement opportunities Health and wellness benefit options after the introductory period Recognition programs, workshops, and leadership development opportunities A collaborative environment built on integrity, reliability, and teamwork Who We’re Looking For Excellent verbal and written communication skills Organized, dependable, and comfortable managing your own workflow Basic computer skills and familiarity with tools like Zoom, spreadsheets, and email Strong sense of responsibility and genuine care for helping others Must be 18 years of age or older High school diploma required (post-secondary education an asset) Previous experience in client-facing, administrative, or support roles is a plus but not required Additional Details All interviews, onboarding, and team meetings are conducted virtually to ensure convenience and accessibility. This is a full-time remote role with long-term growth potential. If you’re looking for a position where you can develop professionally, work independently, and be part of a mission-driven team that truly values people — apply today to learn more.