Customer Service Representative

ASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

ASMPT in Suwanee, GA is looking for a Customer Service Representative. The customer Service Representative is the primary point of contact for customers, handling inquiries, order processing, and issue resolution. This role ensures that customers receive timely, accurate, and professional support, contributing to customer retention and satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, or CRM system.
• Process quotes, orders, returns, and warranty claims in accordance with company policies with 100% accuracy.
• Creation and entry of service contracts / chargeable service activities
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the Operation Manager when is necessary.
• Provide product, order, and service information to customers.
• Collaborate with Logistics and Technical Support to resolve issues.
• Validation and creation of credit memos where applicable
• Provide coverage for the AMCAS Customer Service group as required
• Spanish / Portugues language skills are a plus
• Customer focused
• Advanced computer skills
• Proficient in using all Microsoft applications
• Detail oriented
• Possess good organizational skills
• Excellent telephone skills and manner
• Excellent communication, interpersonal and conflict resolution skills
• Decision making abilities, able to evaluate options and offer alternative solutions

Education and Experience :

Job Type : Full-time

Ability to Commute :

Ability to Relocate :

Work Location : In person