Utility Field Technician

Job Description

Job Description

The City of Jersey Village is seeking a dedicated Utility Field Technician to join our team. As a front-line representative of the City, this position ensures reliable water and wastewater services for residents and businesses. The Utility Field Technician provides responsive, customer-centered service by investigating and repairing water leaks, addressing meter issues, responding to sewer stoppages, and conducting inspections. This is a hands-on role where you'll work directly with residents and team members to maintain safe, dependable utilities for our community.

Key Responsibilities

Respond to resident service requests, including water leak investigations, meter repairs, and sewer stoppages.

Perform grease trap (FOG) and customer service inspections to support system efficiency.

Conduct water leak repairs, particularly within meter boxes, to reduce water loss.

Complete monthly meter reading duties using AMI (Advanced Metering Infrastructure) and manual methods as needed.

Maintain water quality by operating valves, flushing hydrants, and reviewing GIS maps.

Communicate effectively with residents to provide updates and professional customer service.

Assist with emergency response efforts for water main breaks and sewer line repairs, including after-hours and weekend on-call assignments.

Accurately document inspections, repairs, and resident interactions for reporting and accountability.

Support general utility operations, maintenance, and contractor oversight as needed.

Qualifications

High school diploma or GED required.

Previous utility, water / wastewater, or maintenance experience preferred.

Ability to learn and apply applicable federal, state, and local utility regulations.

Strong communication and customer service skills.

Ability to work outdoors in varying weather conditions.

Valid Texas driver's license required; CDL preferred or ability to obtain.

Willingness to participate in on-call rotation, including weekends and after-hours work.

Why Join Jersey Village?

Competitive pay and benefits package.

Opportunity to work with a supportive, community-focused team.

Hands-on role where your work directly impacts the quality of life for residents.

Training and growth opportunities in water / wastewater operations.

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