ACCOUNT MANAGER - EAST DIVISION

Job Summary

This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small size.

Responsibilities :

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.
• Act as a dedicated on-site representative at client locations, fostering strong relationships, ensuring operational alignment, and delivering responsive support tailored to client needs.

Requirements :

Bachelor's degree or equivalent work experience required.

2-5 years' experience in account management or customer success

Effective written & verbal communication skills

Project Management skills / experience

Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.

Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.

Up to 50% Travel Annually

Location : This role will sit in Charlotte, Atlanta, DC, Boston, Miami, Orlando, Philadelphia, Nashville, NYC.

Benefits :

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site / state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.