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Renewal Operations Analyst
Renewal Operations AnalystEmburse • Raleigh, NC, US
Renewal Operations Analyst

Renewal Operations Analyst

Emburse • Raleigh, NC, US
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Job Description

Job Description

Who We Are :

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

We’re looking for a Renewal Operations Analyst to join our growing Renewals organization. This team is centralizing renewal management across Emburse, improving systems, and driving operational excellence.

In this role, you’ll play a key part in supporting the Renewals and Deal Desk teams, ensuring workflows are executed accurately, data is clean, and processes run smoothly from quote to billing.

If you thrive in fast-paced, high-volume SaaS environments, enjoy solving system challenges, and take pride in operational excellence — this role is for you.

What You Will Do :

  • Manage day-to-day renewal workflows, ensuring timely completion of all renewal-related processes.
  • Validate contracts and order forms to ensure accuracy and alignment between Salesforce, CPQ, and billing systems.
  • Partner cross-functionally with Renewal Managers, Deal Desk, Billing, and Finance to resolve escalations and ensure seamless handoffs.
  • Submit, track, and follow up on RevOps or Development tickets related to system issues or process enhancements.
  • Maintain renewal trackers, dashboards, and ticket logs to provide real-time visibility into pipeline progress.
  • Prepare and process renewal order forms with accuracy, compliance, and proper approvals.
  • Identify opportunities to improve systems, workflows, and automation to increase efficiency and scalability.

What We're Looking For :

  • 3–8 years of experience in Renewal Operations, Revenue Operations, or Sales Operations , ideally within a SaaS or subscription-based organization.
  • Strong working knowledge of Salesforce ; CPQ expertise preferred.
  • Proven ability to manage high-volume, complex renewal workflows with strong attention to detail.
  • Comfortable handling enterprise-level contracts and recontracting processes.
  • Experience working with ticketing systems (such as Jira) and reporting tools.
  • Collaborative, process-oriented, and eager to influence success across teams.
  • Strong communication skills and a proactive, problem-solving mindset.

    • Why Join Us?

  • Be part of a centralized renewal management function that’s helping shape how Emburse scales its recurring revenue engine.
  • Join a fast-growing, high-impact team that values collaboration, accuracy, and operational excellence.
  • Opportunity to build and improve systems and processes in a dynamic SaaS environment.
  • Room for growth as the team expands.

    • Why Emburse?

    Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

  • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

    • their finance operations.

  • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

    • world challenges.

  • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

    • supports your success.

  • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

    • for businesses everywhere.

    Shape your future & find what’s next at Emburse.

    Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Operation Analyst • Raleigh, NC, US