CSG Product Senior Analyst - NPI Operations

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Job Category : Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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The Customer Success Group's (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a "messenger of the market" to the rest of the CSG organization, identifying the best market segments and opportunities for Success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.

Role Description

The CSG Product Operations team is seeking an experienced and motivated Operations Specialist to join our team. This role will be instrumental in ensuring our products are easy to buy, sell, and deliver, while driving strategic product launches and initiatives. You will assist in roadmap planning, prioritize initiatives, and execute on key deliverables throughout the product lifecycle, from launch to post-launch support. Primarily, you will be aligned to Salesforce's New Product Introduction (NPI) process, working cross-functionally with Product, Operations, Legal, and delivery teams to ensure the successful launch of CSG Products.

Responsibilities & Impact

Success will be measured by the overall performance of the product launches, ability to meet timelines and overcome obstacles, and efficiency in development of processes.

Product Launch & Roadmap Support

• Assist in the execution of product roadmaps, working closely with offer managers and other stakeholders.
• Support product launch planning, ensuring all necessary steps are in place for a smooth and successful launch.
• Coordinate between product, sales, and operations teams to align priorities and timelines.

Product Operations

Product Governance

Continuous Improvement

Qualifications

Desirable Skills

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all. We lead the path to equality by creating an inclusive workplace that is free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https : / / www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $111,200 to $152,900. For Illinois based roles, the base salary hiring range for this position is $101,900 to $140,200.

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