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Fraud Risk Management
Fraud Risk ManagementCorpay • Nashville, TN, US
Fraud Risk Management

Fraud Risk Management

Corpay • Nashville, TN, US
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Fraud Risk Management

Copay is currently looking to hire a Fraud Risk Management within our Comdata division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will investigate risk-related cases, identify fraud trends, and support internal teams with fraud-related issues. You will report directly to the Risk Management Supervisor and regularly collaborate with Risk Management, Customer Support, and other internal departments.

As a Fraud Risk Management, you will be expected to work in a hybrid environment. Copay will set you up for success by providing :

  • Assigned workspace in Brentwood, TN office
  • Company-issued equipment + remote access
  • Formal, hands-on training

The responsibilities of the role will include :

  • Investigating transaction fraud cases from the monitoring tool queue
  • Responding to customer transaction verifications via email
  • Supporting internal departments with fraud-related issues via phone and email
  • Communicating effectively with coworkers, team leads, and customers
  • Managing group inbox emails within SLA timeframes
  • Maintaining attention to detail to mitigate errors and enhance customer experience
  • Minimum of 3 years in a relevant risk management role or equivalent experience

    Working knowledge of transaction fraud recognition, remediation, and analysis

    Strong understanding of loss prevention and fraud pattern identification

    Excellent organizational, time management, and communication skills

    Analytical ability to detect suspicious activity and remain composed under pressure

    Familiarity with bankcard products and commercial credit portfolios

    Understanding of data storage and manipulation principles

    Basic proficiency in Outlook and Microsoft Office

    Ability to sit at a workstation for 8 hours / day using a computer and phone

    Medical, Dental & Vision benefits available the 1st month after hire

    Automatic enrollment into our 401k plan (subject to eligibility requirements)

    Virtual fitness classes offered company-wide

    Robust PTO offerings including : major holidays, vacation, sick, personal, & volunteer time

    Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

    Philanthropic support with both local and national organizations

    Fun culture with company-wide contests and prizes

    Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

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    Risk Management • Nashville, TN, US