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Customer Service and Ticket Sales

Customer Service and Ticket Sales

Berkshire East Ski ResortCharlemont, MA, USA
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Job Summary

Sell tickets and activities while providing friendly and helpful services for guests.

Essential Duties and Responsibilities

  • Provide expert advice to guests regarding our activities, services and products.
  • Know all of the resort's products, prices, hours and availability.
  • Know all discounts, special pricing, or other marketing promotions.
  • Assist the guest with the selection and purchase of items.
  • Sell products & services (ticket, pass, locker, rental, lesson, gift card).
  • Check in guests for skiing and snowboarding or guests of other reserved activities.
  • Verify accurate completion of waivers and apply wristbands to guests.
  • Handle guest complaints in a professional and diplomatic way.
  • Direct guests & visitors to the appropriate location or staff when required.
  • Provide other information and assistance to guests when needed.
  • Assist with special events or promotions at the resort.
  • Process cash, credit & gift card transactions accurately & efficiently.
  • Manage the till, count startup cash and prepare nightly deposit bags.
  • Perform other tasks as assigned by your manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

  • Skilled in providing excellent customer service.
  • Specialist knowledge of products used for ski, raft, bike & other activities.
  • Computer savvy, able to quickly learn sales and reservation programs.
  • Excellent interpersonal skills, friendly and helpful disposition.
  • Outstanding communication skills in person and on the phone.
  • Neat and professional appearance.
  • Portray a positive company image.
  • Able to identify and perform other tasks during non-busy times.
  • Able to count cash and perform simple mathematical functions.

    • Core Competencies

  • Communication : Communicate ideas effectively and actively listen.
  • Respond constructively to other's ideas & work effectively under stress.
  • Work Standards : Maintain high standards in the quality & consistency of work.

    • Physical Demands

  • Must be able to lift up to 30 lbs.
  • Must be able to stand, sit, and work at keyboard for long periods of time.

    • Requirements

    Shift Requirements :

  • Must be flexible, frequent weekend and holiday shifts.
  • Prefer applicants with sales and cashiering experience but will train the right candidate.

    • Age Requirements :

  • Applicants must be at least age 18.
  • Youth applicants must have prior sales and cashiering experience.
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    Sales And Customer Service • Charlemont, MA, USA