Advertised Patient Accounting Supervisor, CMG Business Office

Patient Accounting Supervisor

Full time, 80 hours per pay period, Day shift

Covenant Health is East Tennessee's top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area's largest employer with over 11,000 employees. Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.

The Supervisor Patient Accounting-KBOS has full knowledge of all positions within the Business Office. This position assists the Department Manager with maintaining productivity and with meeting the department's goals. Resolves complex issues that cannot be resolved by the staff. Supervises the staff on a daily basis. Responsible for monitoring staff work load. Assists the Manager in selection, orientation, training, evaluation and discipline of employees. Assists other departments as needed and meets other requests of the Director and Vice-President of Financial Services.

Responsibilities

Integrity

• Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
• Adheres to established policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
• Demonstrates knowledge of State and Federal regulations, HCFA guidelines, HIPAA, Medicare / Medicaid guidelines and other Third Party Payor requirements assuring departmental compliance.
• Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
• Ability to identify and review problem accounts to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
• Does not promote or participate in solicitation during working hours within the department.
• Demonstrates good judgment when having discussions related to the revenue process, maintaining a professional and confidential environment.
• Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality

Serving the Customer

Caring For and Developing Our People

Using the Community's Resources Weekly

Qualifications

Minimum Education :

None specified; will accept any combination of formal education and / or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate's degree in a directly-related field from an accredited college or university.

Minimum Experience :

Three to five (3-5) years experience in health care preferred. Computer experience required. Experience in problem solving, analytical reviews, budgeting, and forecasting preferred. Knowledge of third party payors and collection software required. Must possess a general knowledge of claims submission process for all major carriers and intermediaries, knowledge of third party reimbursement with working knowledge of Network / Managed Care issues, and a thorough understanding of collection and payer regulations. Expected to perform adequately within the position after working at least three to six (3-6) months on the job.

Licensure Requirement :

None.